Privacy Policy

Last updated: March 16, 2026

Dr. Pen Official operates this store and website, including all related information, content, features, tools, products, and services to provide you as a customer with a customized shopping experience (“Services”). Dr. Pen Official is powered by Shopify, which enables us to provide the services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the services or otherwise communicate with us. If there is a conflict between our terms of use and this privacy policy, this privacy policy takes precedence regarding the collection, processing, and disclosure of your personal information.

Read this privacy policy carefully. By using and accessing any of the services, you confirm that you have read this privacy policy and understand how your information is collected, used, and disclosed as described in this privacy policy.

Personal Data We Collect or Process

When we use the term “personal data”, we refer to information that identifies or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal data, including inferences drawn from this personal data, depending on how you interact with the services, where you live, and to the extent permitted or required by applicable law:

• Contact Information including name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit card number, debit card number, and financial account numbers, debit card information, financial account information, transaction details, payment method information, payment confirmations, and other payment details.
• Account Information including username, password, security questions, preferences, and settings.
• Transaction Information including the items you view, add to cart, add to wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Communication with Us including the information you provide in your communication with us, such as when you submit a customer support request.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about your interaction with the services, including how and when you interact with or navigate the services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from You including when you create an account, visit or use the services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From Our Service Providers including when we engage them to enable certain technology and when they collect or process your personal data on our behalf;
• From Our Partners or Other Third Parties.

How we use your personal data

Depending on how you interact with us or which of our services you use, we may use personal data for the following purposes:

• Provide, customize, and improve the services. We use your personal data to provide the services, including to fulfill our agreement with you, process your payments, distribute your orders, remember your preferences and items you are interested in, send messages related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange delivery, facilitate returns and exchanges, enable you to post reviews, and to create a personalized shopping experience for you, such as by recommending products related to your purchases. This may include using your personal data to better tailor and improve the services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail, and to show you online advertisements for products or services on the services or other websites, among other things based on items you have previously purchased or placed in your cart as well as other activity on the services.
• Security and fraud prevention. We use your personal data to verify your account, to provide a secure payment and shopping experience, to detect, investigate, or take action against any fraudulent, illegal, unsafe, or harmful activity, to protect public safety, and to secure our services. If you choose to use the services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communication with you. We use your personal data to provide you with customer support, respond to your inquiries, provide effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings, potential or actual legal disputes, or other adversarial legal proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include, among other things:

• To Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, distribution, and shipping).
• To business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share information about you to show you targeted advertisements and marketing based on your online activity with various merchants and websites.
• When you instruct us or otherwise consent to us disclosing certain information to third parties, such as to send products to you or through your use of social media widgets or login integrations.
• To our affiliates or otherwise within our group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use or policies, and to protect or defend the services, our rights, and the rights of our users or others.

Relationship with Shopify

The services are provided by Shopify, which collects and processes personal data about your access to and use of the services to provide and improve the services for you. Information you provide to the services will be transferred to and shared with Shopify and third parties that may be located in countries other than the country where you reside, to provide and improve the services for you. To protect, develop, and improve our business, we also use certain advanced features from Shopify that include data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, you can visit Shopify's consumer privacy policy. Depending on where you live, you may exercise certain rights regarding your personal data here. Link to Shopify's privacy portal.

Third-Party Websites and Links

The services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other rules and terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the services and/or users of these third-party platforms without limitations on the use of this information by us or by third parties. Our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators, except as stated in the services.

Children's Data

The services are not intended for use by children, and we do not knowingly collect any personal data about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided their personal data to us, you can contact us via the contact details below to request that these be deleted. As of the date of the entry into force of this privacy policy, we have no knowledge that we “share” or “sell” (as defined in applicable law) personal data about individuals under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Additionally, information you send to us may be insecure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information to us.

How long we store your personal data depends on various factors, such as whether we need the data to maintain your account, provide services, fulfill legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in some cases, we may deny your request in accordance with the law.

• Right to access/information. You may have the right to request access to personal data we have about you.
• Right to deletion. You may have the right to request that we delete personal data we have about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we have about you.
• Right to portability. You may have the right to obtain a copy of the personal data we have about you and request that we transfer it to a third party, under certain circumstances and with some exceptions.
• Manage communication preferences. We may send you marketing emails, and you can choose to no longer receive these at any time by using the unsubscribe option displayed in our emails to you. If you choose to unsubscribe, we may still send non-marketing emails, such as those about your account or orders you have placed.

You can exercise all these rights where specified in the services or by contacting us via the contact information below. For more information on how Shopify uses your personal data and what rights you have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, in accordance with applicable law. In accordance with applicable laws, you may appoint an authorized agent to request to exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us via the contact information below. Depending on where you live, you may have the right to appeal our decision by contacting us via the contact information below or filing a complaint with your local data supervisory authority. For EEA countries, you can find a list of responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, where applicable, unless the data transfer is to a country deemed to offer an adequate level of protection.

Changes to this Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the “Last Updated” date, and notify this in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call or email us at info@drpen.se, or contact us at Svartalundvägen 1, Halmstad, 302 35, SE In accordance with applicable data protection laws, we are the data controller of your personal data.